Terms & Conditions

These Terms & Conditions (the “Terms”) are a legal agreement between you and Savitr LLC, a Delaware limited liability company (“Savitr,” “we,” “us,” or “our”). They govern your access to and use of our websites, web applications, desktop applications, application programming interfaces, and related services (together, the “Services”).

By creating an account, accessing, or using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Services.

If you use the Services on behalf of a company or other organization (a “Customer” or “tenant”), you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization. A separate written agreement signed by Savitr and a Customer, if any, controls over these Terms to the extent of a conflict.

Savitr provides a multi-tenant, cloud-hosted operations platform. Depending on your plan, the Services may include inventory and multi-location stock management, transfers, adjustments, purchase and sales orders, receiving and returns, documents and invoicing, analytics, role-based access controls, audit logging, data import and export, and the savitrAI assistant described in Section 6.

Each Customer's data is organized into a separate tenant and is logically isolated from other tenants. We may update, add, or remove features over time as described in Section 15. The Services are intended for business use and are not designed for personal, family, or household purposes.

Access to the Services is provisioned through your organization and is generally invite-only. Accounts and sign-in are managed through our identity provider; you may sign in using a password, a one-time email code, or Google. You are responsible for keeping your credentials confidential and for all activity that occurs under your account.

You must be at least 18 years old and able to form a binding contract to use the Services. Your organization's administrators control who may access your tenant, what roles and permissions each user holds, and may add, suspend, or remove users at any time. You agree to provide accurate account information and to notify us promptly of any unauthorized use of your account at [email protected].

“Customer Data” means the data, records, files, and content you or your users submit to or generate within the Services, including products, inventory, orders, documents, and information about your own customers and suppliers.

You own your Customer Data. We do not claim ownership of it. You grant Savitr a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data solely as needed to provide, secure, maintain, and improve the Services, to prevent or address technical or security issues, and as otherwise permitted by these Terms and our Privacy Policy.

You are responsible for your Customer Data and for having all rights, consents, and lawful bases necessary to submit it and to authorize its processing, including any personal information about your employees, customers, or suppliers. You must not submit data that you are not permitted to share or that violates applicable law or the rights of others.

You agree not to, and not to permit anyone to:

• use the Services in violation of any applicable law, regulation, or third-party right;
• upload malware, attempt to gain unauthorized access to the Services, other tenants, or related systems, or probe, scan, or test the vulnerability of any system without our prior written consent;
• interfere with or disrupt the integrity or performance of the Services, circumvent rate limits, access controls, or usage restrictions, or attempt to access data that is not yours;
• reverse engineer, decompile, or attempt to derive source code from the Services, except to the extent that restriction is prohibited by law;
• resell, sublicense, or provide the Services to third parties outside your organization, or use them to build a competing product; or
• use the Services to store or transmit content that is unlawful, infringing, harassing, or otherwise objectionable.

We may investigate suspected violations and may suspend or restrict access as described in Section 8 to protect the Services, our users, or third parties.

The Services include savitrAI, an assistant and related AI features (such as product-name normalization) powered by third-party large language models. When you use these features, relevant Customer Data (for example product, inventory, order, or contact records that you are authorized to see) is transmitted to our AI provider to generate a response. Our AI sub-processor is disclosed in our Privacy Policy.

savitrAI operates within your existing permissions: it can only read or act on data that the signed-in user is already authorized to access, and any action that writes or changes data requires your explicit confirmation and follows the platform's normal approval workflow.

Access to paid plans requires payment of the fees for your selected plan. Fees, billing frequency, and any usage limits are set out in the applicable order, plan description, or written agreement. Unless stated otherwise, fees are quoted in U.S. dollars and are non-refundable except as required by law.

When card or other electronic payment becomes available, payments will be processed by a third-party payment processor, and you authorize us and that processor to charge your designated payment method for all applicable fees. You are responsible for keeping your billing information current. Fees are exclusive of taxes, and you are responsible for all applicable sales, use, VAT, and similar taxes, excluding taxes on our net income.

We may change our fees or introduce new charges on prospective notice; changes take effect at the start of your next billing period. If any undisputed amount is overdue, we may suspend the Services after reasonable notice until payment is made.

These Terms apply for as long as you use the Services or maintain an account. You may stop using the Services at any time, and your administrators may close accounts within your tenant.

We may suspend or terminate your access, in whole or in part, if you materially breach these Terms, fail to pay fees when due, use the Services in a way that poses a security, legal, or operational risk, or if required by law. Where practical and appropriate, we will give notice and an opportunity to cure.

On termination, your right to use the Services ends. For a limited period after termination, and subject to our data-retention practices described in the Privacy Policy, you may request an export of your Customer Data; after that period, we may delete or anonymize it in the ordinary course, except where retention is required by law. Sections that by their nature should survive termination (including Sections 4, 9–14, 16, and 17) will survive.

The Services, including all software, interfaces, designs, text, logos, and the Savitr name and marks, are owned by Savitr or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during your subscription, subject to these Terms. No rights are granted except as expressly stated.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you. We may generate aggregated, de-identified statistics about use of the Services and use them to operate and improve our offerings, provided they do not identify you or any individual.

We rely on trusted third parties to host and operate the Services, such as cloud infrastructure, identity and authentication, email delivery, and the AI provider that powers savitrAI. These sub-processors are listed in our Privacy Policy. The Services may also link to or interoperate with third-party products; your use of those is governed by their own terms, and we are not responsible for them.

Each party may access non-public information of the other that is marked or reasonably understood to be confidential. The receiving party will use the disclosing party's confidential information only to perform under these Terms, will protect it with reasonable care, and will not disclose it except to personnel and contractors bound by similar obligations, or as required by law. Your Customer Data is treated as your confidential information.

We provide the Services with reasonable skill and care and aim for high availability, but the Services are provided “as is” and “as available.” To the fullest extent permitted by law, Savitr disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or secure, that defects will be corrected, or that any AI-generated output will be accurate or complete. You are responsible for maintaining your own backups of critical data.

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Services or these Terms, even if advised of the possibility of such damages.

Except for your payment obligations and either party's liability that cannot be limited by law, each party's total aggregate liability arising out of or relating to these Terms will not exceed the greater of the fees you paid to Savitr for the Services in the twelve (12) months before the event giving rise to the claim, or one hundred U.S. dollars (US$100). These limitations apply regardless of the theory of liability and are a fundamental basis of the bargain between us.

You agree to defend, indemnify, and hold harmless Savitr and its officers, employees, and agents from and against any third-party claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of or related to your Customer Data, your use of the Services in violation of these Terms or applicable law, or your violation of any third-party right. We will notify you of the claim, allow you to control the defense, and reasonably cooperate at your expense.

We may modify, enhance, or discontinue parts of the Services from time to time. We will not make changes that materially reduce the core functionality of a paid plan during your then-current term without a reasonable alternative or notice.

We may also update these Terms. If we make material changes, we will provide reasonable notice, for example by posting the updated Terms with a new effective date or by notifying you through the Services. Changes take effect when posted unless stated otherwise, and your continued use of the Services after that constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Before filing a claim, each party agrees to try in good faith to resolve the dispute informally by contacting the other; if it is not resolved within 30 days, either party may pursue formal proceedings.

You and Savitr agree that the state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and each party consents to venue and personal jurisdiction there, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

These Terms, together with the Privacy Policy and any order or written agreement, are the entire agreement between you and Savitr regarding the Services and supersede prior agreements on the subject. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver.

You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. We may provide notices to you through the Services or by email; you may send legal notices to [email protected]. Nothing in these Terms creates a partnership, agency, or employment relationship between the parties.

Questions about these Terms can be sent to [email protected].

Savitr LLC · a Delaware limited liability company.